Social contacts are profiles with a social media username and an email or phone number.
For more detail:
Social contacts are specifically just the profiles in your Gatsby account that can sync with integrations, typically when an Instagram User provides you with their email or phone.
Even if your brand has lots of Instagram followers or lots of email and SMS subscribers already, most companies start with zero social contacts.
Profiles are created for all Instagram users tagging or DMing you, but those are without their email or phone and are simply called "Social Profiles". Each plan includes 10x the social profiles at no extra cost. For example, with 5,000 social contacts, you can have up to 50,000 social profiles.
Brands with no social contacts can have up to 2,500 Social Profiles before moving up to the next volume tier. There's no limit on the amount of UGC tracked per profile or contact.
Nope! They would have to give you their email or phone number to be a social contact.
Most brands are new to having social contacts, so clients often start with zero in Gatsby.
Your volume of social contacts' growth depends on your attention to this channel.
If you have 100,000 Instagram followers or 100,000 Klaviyo contacts, that does not mean you'll have 100,000 social contacts.
For perspective, your number of Klaviyo contacts will likely outnumber your Gatsby social contacts, as only a portion of your Klaviyo subscribers will become social contacts.
Yes, you can archive or suppress any social contacts you no longer want to be tracking Instagram or TikTok content from and therefore exclude them from your billing.
Sure, just contact us and we can implement hard limits on your account, so your billing will never go above your limit. Contacts that you collect after your limit is reached will live in an Archived or Suppressed state which you can activate down the line.
You can contact us to change your limits anytime.
It is suggested that you review the following Suggested SMS Disclosure Information.
You can included your disclosure text in the Auto-Reply Body. For example:
We suggest you design a giveaway or other type of campaign around this strategy.
For example:
For more details, check out the this guide.